Interaction of your customers, employees, and partners with your brand needs to be easy, personalized, and independent. Although self-service models abound, the accurate and relevant information is barely available at your user’s fingertips.
Great self-service models go way beyond pleasing your users. From instantly answering queries of a fast-growing user base to saving the organization millions of dollars every year, they offer significant advantages.
This guide offers 11 best and proven strategies to power your self-service model.