The Future of AI in the Contact Center
Artificial intelligence (AI) is transforming the way contact centers work, drastically boosting customer experience while also reducing costs and increasing efficiencies.
AI is important to CX professionals, but firms are still struggling to deploy and utilize this technology in meaningful ways. Only 14% of firms consider themselves “transformational” by using AI to undertake heavy lifting for the business, despite 89% of CX professionals believing in the value of utilizing AI in the contact center.
To learn more about these major motivations and expectations, as well as 4 important forecasts for how AI will shape the contact center through 2025, download this report.