How to Use AI for Intelligent Customer Service
In recent years customer needs and preferences have changed dramatically. They want seamless communications across any channel, 24X7. As per the recent Kustomer research, 93% expect customer service to be more convenient. Most of the customers want to connect with the brands digitally and more conveniently.
As it has become easy for the customers to connect with the organizations through different channels. But it is becoming difficult for companies to comprehend and talk directly to the specific requirements of their customers, at scale.
Download this white paper to learn the 6 ways how artificial intelligence (AI) can help you to understand and meet customer demands to deliver superior service, without overwhelming agents.