Wednesday, January 27, 2021 | 11:10 pm

How to Build an Excellent CX Portal With 4 Effective Methods?

Here are 4 expert tips to develop a great customer experience system using AI. With this white paper, take your CX experience to the next level!

A recent Gartner report predicts that by 2022, 20% of all customer service will be handled by conversational agents. As per this, having a great customer experience (CX) portal is the primary priority for any customer-facing business in the digital age.  

In this Avaamo white paper, analyze 4 best practices that can help create a best in class CX for conversational AI experience. These are:

  1. Designing with the right channel in mind
  2. Choosing the channel with high user adoption
  3. Ensuring user-centric conversational design 
  4. Prioritizing IVA placement 

Forrester’s US 2020 Customer Experience Index rankings indicate that 27% of brands improved their CX Index scores drastically since 2019. CX differentiation is the key to post-pandemic business success and all big companies are leveraging that!