A recent Gartner report predicts that by 2022, 20% of all customer service will be handled by conversational agents. As per this, having a great customer experience (CX) portal is the primary priority for any customer-facing business in the digital age.
In this Avaamo white paper, analyze 4 best practices that can help create a best in class CX for conversational AI experience. These are:
- Designing with the right channel in mind
- Choosing the channel with high user adoption
- Ensuring user-centric conversational design
- Prioritizing IVA placement
Forrester’s US 2020 Customer Experience Index rankings indicate that 27% of brands improved their CX Index scores drastically since 2019. CX differentiation is the key to post-pandemic business success and all big companies are leveraging that!