The consumer landscape has changed. Companies need to think like consumers today if they want to retain them for long. In a scenario of truly personalized customer support and intelligent self-service CS platforms, a Relevance Maturity Model can set great benchmarks.
Tune in to this white paper that gives organizations where they rank in relevance today – and where they can be in the near future. Also learn the progressive levels of attainment for organizations seeking to deliver most relevant content and information to their customers.