A month back, your customers were interacting to make purchases. Today, they want to interact too, but on a different level, where amidst the fear your brand reaches out to them not to sell, but show care. Nothing is more important than personalized customer experience.
44% of all customers say they will become repeat buyers after a personalized shopping experience.
To achieve best-in-class personalization, this white paper lays out what business capabilities you need to enable across which 4 key dimensions.