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Monday, December 6, 2021 | 07:45 pm
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Tags Customer Service

Tag: Customer Service

Simple Bank Shutdown Goes Awry Leaving Customers Without Account Access

The online bank Simple shut down on Saturday and was supposed to seamlessly transition customers’ accounts over to its parent company, BBVA.

Cresta, Which Uses AI to Mentor Customer Service Agents in Real Time, Raises $50m

Cresta has raised $50 million in a series B round of funding.

Five Ways to Manage Demand Swings in Your Contact Center

Pandemic has disrupted businesses beyond one's imagination! Contact centers are no exception. Here are the 5 best ways to manage your contact center.

What to Expect from a Great Customer Identity and Access Management Solution?

Read our white paper to explore what an ideal Customer Identity and Access Management solution look like along with its top 4 evaluation criteria.

3 Ways Retail Business Can Benefit From Mobile Technology

Technology is changing the way most industries do business, and retail is no exception to the ever-evolving advancements. Can you guess the technology that...

Meet the AI-Enabled Salesforce Einstein

Explore the excellent benefits and features of Salesforce Einstein - packed with advanced AI capabilities to meet your daily business needs.

Revolutionary Face Recognition Technology – NeoFace Thermal Express

Built with industry-leading sensors and top-ranked NEC software, NeoFace Thermal Express is the future of facial recognition technology.

AI-Based Service Cloud Einstein for Greater Customer Service

Meet the AI-Enabled Customer Service Data Scientist - Salesforce Service Cloud Einstein! Deliver exemplary customer experiences with this intelligent AI service.

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