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Monday, May 29, 2023 | 07:39 am

Users of Microsoft Products Like Teams and Outlook Were Affected by a Global Cloud Outage

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Users of Microsoft Products Like Teams and Outlook Were Affected by a Global Cloud Outage

Microsoft users were on Wednesday hit with a cloud outage that affected several of its products, including Teams and Outlook. The U.S. technology giant has now rolled back a network change that it believes is responsible for a disruption that left users globally unable to access multiple Microsoft 365 services earlier Wednesday.

The company also said that some of its previously impacted customers are now reporting recovery.

Downdetector, a service where people can log problems and outages with websites and apps, saw a spike in users reporting issues with Microsoft products, including Outlook, Teams, and the company’s cloud product Azure, at around 3 a.m. ET on Wednesday.

Microsoft said that at around 7:05 UTC – 2:05 ET – customers may “experience issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in multiple regions, as well as other Microsoft services.”

The company updated on Twitter at 9:26 GMT – 4:26 ET – that it has “rolled back a network change that we believe is causing impact. We’re monitoring the service as the rollback takes effect.”

By around 9:30 ET, Microsoft said that its services had recovered and remained stable.

The Microsoft outage comes just hours after it reported better-than-expected earnings for the October-December quarter. But the company saw a slowdown in revenue from cloud computing products, including Azure, and gave gloomy guidance for the current quarter.

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