Organizations usually build their contact centers with a view to obtain maximum efficiency and balance service delivery against ongoing costs. But the unexpected strikes or customer demands can suddenly disrupt this balance. While the pandemic is an obvious example of a disruptive event, events such as planned system outages or holiday sales can also dramatically change the demand for contact center services. Thus, to deal with such events, you need tools/processes that can help you maintain service quality with minimal effort and impact.
This eBook shows 5 ways to maintain and improve customer service levels when unexpected events occur. Unlock the secrets now!