Today, the most popular digital channel for customer service is live chat, But are you good at it; and most importantly, “is it meeting your customer’s expectations?”
According to a ContactBabel survey: 44% of contact centers in the US use live chat and 1 in 3 have plans to invest in it; 28% plan to replace or upgrade their chat systems in the next 12 months.
You must understand that today’s consumers want the same chat experience they get when they interact with friends and families.
This insightful eBook explores 6 main issues around traditional chat systems.
Additionally, you will learn to:
- Streamline and improve customer service with the most modern systems
- Exceed high customer expectations with simple and efficient solutions
- Maximize agent efficiency and improve customer relationships