For those of you who relentlessly shop, Amazon is a safe haven. You can buy products at the most competitive prices without worrying about shipping charges – if you have an Amazon Prime membership. Furthermore, if the product doesn’t make your expectations, you can simply return them – no questions asked. Sounds easy and simple, right? Not always.
Amazon.com and many other ecommerce platforms often let customers easily return unwanted products, something that is not prevalent in the physical retailing world. After items get sold, consumers usually decide to live with it intentionally or intentionally. Reasons abound. Sometimes, it could be because of the distance between their place and the shop. Or, the product’s worth is too less compared to your time or effort. Also, you might not want that awkward argument that usually sellers put up with when people return products.
However, in the online world, you can return products that cost even a dollar or even less. Plus, you don’t have to make the effort. A delivery agent will pick the return package from your doorstep with a smile. Finally, the amount will be credited back to your original payment method.
This is the reason Jeff Bezos went on from being a common entrepreneur with a book-selling app to world’s richest billionaire whose idea is now worth trillions. When you have nothing to lose, buying can also have no limit. Most people, like you, are always thrilled to shop from Amazon primarily because of 2 reasons: free shipping & free returns.
However, this is exempted for a few ranges of goods and services. There are certain items that you can’t return to Amazon. So, before adding these products to your cart, make sure you fully check their return policies.
Here’s a list of products which Amazon doesn’t accept returns
- Items classified as hazardous materials or that use flammable liquids or gasses
- Products missing the serial number or UPC
- Downloadable software products
- Online subscriptions
- Gift cards
- Prepaid game cards
- Some jewelry orders
- Some health and personal care orders
- Grocery products
- Items with special shipping restrictions
- Live insects
But what if the product is delivered in damaged condition? Will it still not get returned?
To better answer, let’s explore the account of this buyer who we recently interviewed. The buyer placed an order for a 1 kg bottle of peanut butter, a kind of product often qualified as non-returnable. However, the bottle came in damaged. The contents of the bottle had spilled out and smeared the entire package from the inside.
He shares, “At first, I thought my money was gone, as the product was non-returnable. But then, I called their support and shared the entire story. They were extremely patient. They asked me for a photograph of the damaged item and the package. I immediately shared them. In the next moment, the agent asked me if I would like to receive another replacement or refund for the order.
“I got another bottle delivered within a few days, and in perfect condition,” he added.
So, irrespective of its policies, it can be argued that Amazon is ready to bend its rules and want to see its customers happy at every cost.
You can check out Amazon’s “Return Policies” here.